- Customer Service
- Frequently Asked Questions
Frequently Asked Questions
What happens if the weather looks bad and we have to cancel?
AS WE ALL KNOW THE WEATHER IS VERY UNPREDICTABLE. WE ALWAYS LEAVE THE DECISION UP TO YOU. IF YOU DO DECIDE TO CANCEL WE WOULD APPRECIATE IT IF YOU DID SO THE DAY BEFORE YOUR EVENT.
Can we use Silly String inside or around the inflatable?
ABSOLUTELY NOT!!! NEVER USE SILLY STRING IN OR AROUND AN INFLATABLE. THIS WILL STAIN THE VINYL AND WILL RUIN THE GRAPHICS.
Is there a delivery charge?
YES THERE IS A DELIVERY CHARGE WE HAVE DELIVERY ZONES WHICH ARE LOCATED AT THE BOTTOM OF THE WEB PAGE. CLICK HERE FOR DETAILS.
Do you require a deposit for the rental?
ALTHOUGH MOST COMPANIES DO WE DO NO TAKE DEPOSITS FOR YOUR RENTAL.
How long do I have the rental for?
WE WILL DELIVER TO YOU IN TIME FOR YOUR EVENT. WE WILL THEN PICK UP THE RENTAL THE FOLLOWING DAY AT SOMEPOINT. YOU ARE MORE THAN WELCOME TO USE THE INFLATABLE UNTIL WE ARRIVE TO PICK IT UP.
Can we pick up our rental?
UNFORTUNATELY OUR INSURANCE POLICY DOES NOT ALLOW PICK UPS. WHEN WE DELIVER WE MAKE SURE THE INFALTABLE IS SET UP AND SECURED SAFELY.
Can we set up out infalable on the beach?
NO!!! AGAIN SAFETY ALWAYS COMES FIRST. INFLATABLES CAN NOT GO ON THE BEACH. BEACH SAND MAKES IT VERY DIFFICULT TO SECURE THE INFLATABLE. ALSO HIGH WIINDS, TIDES AND SAND WILL RUIN THE BLOWER AS WELL AS THE INFLATABLE.
What kind of surfaces are best for inflatables?
GRASS IS THE BEST SURFACE TO PUT YOUR INFLATABLE PAVEMENT OR GRAVEL CAN BE OK BUT PLEASE LET US KNOW WHEN YOU ORDER SO WE CAN BRING THE NECESSSARY EQUIPMENT SUCH AS TARPS AND WEIGHTS.
Parks and Public areas:
WHEN IT COMES TO PARKS AND PUBLIC AREAS PLEASE MAKE SURE PRIOR TO OUR ARRIVAL THAT THE ELECTRIC OUTLETS AND ATER SPIGOTS ARE ACCESSABLE. PLEASE HAVE THE POWER AND SUPPLY READY TO WELL BEFORE YOUR EVENT STARTS. WE DO HAVE GENERATORS FOR RENT IF ELECTRICITY IS AN ISSUE
Do we need to keep the blower on at all times?
YES!!! THE INFLATABLE NEEDS CONSTANT AIR SO THE BLOWER NEEDS TO BE ON AT ALL TIMES WHEN USING THE INFLATABLE
Can we have our waterslide set up so we land in the pool or pond?
ABSOLUTELY NOT!!! THE INFLATABLES ARE NOT TO BE MOVED OR ADJUSTED FROM WHERE THE FIELD TECHNICIAN SECURES IT. SAFETY IS ALWAYS A PRIORITY. THE INFLATABLES ARE NOT MADE TO BE A PART OF ANY OTHER PROP.
What forms of payment do you except?
THE PREFERRED METHOD OF PAYMENT IS CASH AND CHECKS CAN BE MADE OUT TO CCIR
CCIR, PO Box 763, South Yarmouth MA 02664